At Fairmate BD, we are committed to delivering high-quality construction chemicals and ensuring customer satisfaction. Due to the nature of our products, please review our return and refund policy carefully.
Return Eligibility
You may request a return or exchange within 7 days of receiving the product under the following conditions:
- The product is damaged, defective, or leaking upon delivery
- You received the wrong product
- The product does not match the specifications mentioned on our website
To be eligible for a return:
- The item must be unused and unopened
- It must be in original packaging with labels intact
- You must provide invoice or proof of purchase
Non-Returnable Items
Due to safety and quality control standards, the following items are not eligible for return or refund:
- Opened or used chemical products
- Products damaged due to improper handling or storage by the customer
- Custom or bulk order products
- Clearance or discounted items
Return Request Process
To request a return:
- Contact us within 7 days of delivery
- Provide:
- Order/Invoice Number
- Product photos or videos (for damage proof)
- Description of the issue
Email: info@fairmatebd.com
Our team will review your request and respond within 2–3 working days.
Refund Policy
Once your returned product is received and inspected:
- You will be notified via email about the approval or rejection
- If approved, the refund will be processed within 5–10 working days
- Refunds will be made via:
- Bank transfer
- Mobile banking (bKash/Nagad)
- Original payment method
Exchange Policy
We offer replacement only if:
- The product is defective or damaged
- The wrong item was delivered
Approved exchanges will be processed after receiving the returned product.
Shipping & Return Costs
- If the return is due to our mistake (wrong/damaged product) → we will cover the return shipping cost
- If the return is requested for other reasons → the customer must bear the shipping cost
- Shipping charges are non-refundable
Important Notes
- We strongly recommend checking products at the time of delivery
- Do not accept visibly damaged or tampered packages
- Delivery timelines for replacement products may vary depending on location
Need Help?
For any questions regarding returns or refunds, please contact us:
info@fairmatebd.com
Website: www.fairmatebd.com